Refund policy

Refund & Return Policy

At Moonlight Engravings, all of our products are made to order and many are personalized specifically for you. Please read our policy carefully before purchasing.

Personalized & Custom Items Due to the custom nature of engraved and personalized products, we do not accept returns or exchanges. All sales on personalized items are final.

Defects & Errors If your item arrives with a material defect or an error was made on our part (incorrect engraving, wrong item, etc.), we will make it right. Please contact us within 7 days of delivery with photos of the issue and your order number. We will offer a replacement or full refund at our discretion.

Non-Personalized Items Returns on non-personalized items may be accepted within 7 days of delivery. Items must be unused and in original condition. The buyer is responsible for return shipping costs, and a restocking fee may apply. Please contact us before sending anything back.

Please double-check your personalization details before submitting your order, as we engrave exactly what is provided. We are not responsible for errors in the information submitted by the customer (misspellings, incorrect names, dates, etc.).

How to Contact Us Email us at moonlightengravings@outlook.com with your order number and a description of the issue. We'll respond within 1–2 business days.