Shipping policy
Shipping Policy
Processing Time All of our products are custom-made and laser engraved to order. Please allow 3–5 business days for your order to be made before it ships. During peak seasons (holidays, Valentine's Day, etc.) processing times may be longer — we'll communicate any delays via email.
Shipping Rates We offer weight-based shipping rates:
- Up to 1 lb — $4.99
- 1–2 lbs — $9.99
- 2–5 lbs — $10.99
- 5–15 lbs — $15.99
Delivery Times Once shipped, standard delivery typically takes 3–7 business days depending on your location. We ship via USPS/UPS from Florida.
Tracking You will receive a tracking number via email once your order has shipped.
Lost or Damaged Packages If your package is lost or arrives damaged, please contact us at [your email] within 7 days of the expected delivery date and we will work with you to resolve the issue.